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Terms and Conditions
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General |
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This website
is owned and operated by Leven
Miniatures. |
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When you place
an order with us, you are making an
offer to buy goods. We normally send you an
email confirmation that we have received
and accept your
order, and a further email when the
goods have been despatched. |
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Images on this website may vary from the
actual production model as we use 'work
in progress' images, which may be
updated as production of the model
progresses. Though every care is taken
to ensure the site is kept up to date,
there may be times when the description
of an item or image varies from the
actual production model. |
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While we try to be as accurate as
possible, all information provided is
approximate and provided in good faith. |
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In the unlikely event that goods are no
longer available or that we have made a
pricing error, we will advise you of
this. |
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This contract is covered by English Law. |
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By placing an order with us, you agree
to and accept these terms and
conditions. |
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Orders |
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You can use our website to place your
order by selecting the product you
require and adding it to your shopping
cart. If you prefer to order by email
simply send us a list of your
requirements along with your name and
shipping address and we will reply with a
confirmation and send out a PayPal
invoice. |
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Carriage charges are automatically
calculated in your shopping cart and are
based on current shipping costs to
locations in the UK. |
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We will deliver your order to the
address you specify on your order. In
cases where a shipping address is not
provided we will deliver the order to
the address stored within the PayPal
system. |
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Overseas Orders |
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For orders for delivery outside the UK,
we suggest that you use the online
shopping cart system. A further invoice
will then be sent to your email address
for the excess shipping charge to your
country. |
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Delivery |
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Goods will normally be despatched within
48 hours of placing your order by first
class Royal Mail services or in certain
cases reputable national carrier.
However, we cannot be held responsible
for any delays incurred by any action
taken by the Royal Mail, carrier
services or any of their employees. |
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Please note due to the
occasional production delay, it may take
an extra day or two to ship your order,
as will items listed as 'cast to order',
and if there is likely to be a delay in
shipping your order, we will advise you
by email at the earliest opportunity. |
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For shipping,
we normally pack
each building individually in bubble-wrap and try to ensure that
the final packaging is strong enough for the purpose. But please
note we cannot accept any liability for the manhandling of the
postal service or any damage occurring
because of postal service handling or
inspection by customs and excise
authoirities. |
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Cancellations and Returns |
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As a consumer, you have the right to
cancel the order up to the expiry of
seven working days after the date of
receipt of the goods. Should you need to
cancel the order during this period you
should advise Leven Miniatures in
writing by email to
mrh@levenminiatures.co.uk. |
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You do not have to give a reason for
cancellation, however a brief
explanation will help us improve the
service we offer. |
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It is
normally policy not to accept returns
unless the goods are 'defective' or have
been incorrectly shipped. In these
cases, please notify us at
mrh@levenminiatures.co.uk
within seven working days of receipt of
the goods, whereupon we will arrange
replacements. |
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If a shipment is returned
to us due to incorrect postal
information being supplied, we reserve
the right to charge for the additional
shipping to have the order re-posted,
and we cannot be held responsible for
any lost package that was incorrectly
addressed based on the information you
provide. If the package is returned to
us due an error on my part, we will
gladly re-post at our own cost. |
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This cancellation policy does not affect
your legal rights, for example if the
goods are faulty or damaged. |
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Faulty or Damaged Goods |
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If there is a problem with the goods,
please notify us by email or in writing
detailing the problem. It is helpful if
you can provide a digital photograph of
the fault as this normally saves you
having to return the goods for
inspection, and we will deal with the
matter in accordance to your legal
rights. |
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VAT |
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We do not charge VAT on orders. The
prices shown on the website and the
price list is the price you pay, plus
the relevant postage cost, which is
calculated on the overall value of the
order
at the prices ruling on that day to the
destination country. |
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Liability |
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The
products sold on this website are designed
for and primarily intended for 'wargaming'
use and as such we cannot warrant their use
for any other purpose. |
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Each model is
individually hand made to the highest possible
standard we are able to produce, however, please note these models are by
no means perfect, and some level of minor touching up may be necessary, it should also be remembered that
polyester resin
is a brittle and delicate material when thicknesses are at their
minimum, therefore, we cannot guarantee that all thin or small parts will
remain in place. |
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While
we are happy to
provide advice about our models, please note it is your
responsibility to satisfy yourself that the item/s you are
ordering is/are suitable for your needs. |
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Website Disclaimer |
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This
disclaimer details our obligations to you
regarding our website. Using the website
implies that you accept the terms of this
disclaimer. |
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Use of Website
- You are permitted to use the website for
your own purposes and to print and download
material from the site provided you do not
modify any content without our consent or
re-publish in your own name. |
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Site Uptime
- We take all reasonable steps to ensure
this website is available 24 hours every
day, however there are times when websites
suffer downtime due to server and other
technical issues beyond our control,
therefore we will not be liable if this
website is unavailable at any time. |
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Links to and from
this website
- Any links to third party websites located
on this website are provided for your
convenience only. We have not reviewed these
third party websites and have no
responsibility for such third party websites
or their content. |
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E&OE |
Updated
September 2016 |
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